Return & Refund Policy

Return & Refund Policy for Frost Buddy

Return Eligibility and Period

Frost Buddy accepts returns and exchanges on products purchased directly from our store within 30 days of the original purchase date. This return window allows you to verify the fit, feel, and appearance of your drinkware and accessories in your daily use.

To qualify for a return, items must be unused, undamaged, and in their original packaging with no signs of wear beyond normal handling.

Non-Returnable Items

Custom products including personalized names, custom logos, or custom laser engraving cannot be returned or exchanged.
These custom orders are final sale due to their unique specifications and inability to be resold.

How to Request a Return or Exchange

Contact us through the Frost Buddy contact page using your order number and the reason for your return.
Do not ship items back before receiving return authorization and instructions.

Returns Due to Damage or Errors

If your order arrives with damage, such as a dented cooler, broken lid, or if you received the wrong product, please notify us within 7 days of delivery. Include a photo clearly showing the issue to help us resolve it promptly.

We will provide a prepaid return shipping label and will either replace the damaged or incorrect item or refund your purchase once the return is processed.

Return Shipping Costs

If your return is due to a damaged item, incorrect product, or manufacturing defect, Frost Buddy will cover the return shipping costs by providing a prepaid label.
For returns based on changing your mind, you are responsible for all return shipping expenses.

Refund Processing

After your return is received and inspected at our warehouse, Frost Buddy will issue a refund to your original payment method. Refunds typically take between 5 to 10 business days to be processed, with additional time depending on your bank or credit card issuer.

Exchanges

The most efficient way to exchange an item for a different size or color is to place a new order for the desired item separately, then return the original. This ensures you receive the new item without risk of it going out of stock while your return is being processed.