Shipping Policy
Order Processing at Frost Buddy
Once your payment is confirmed, Frost Buddy processes orders within 1-3 business days. Orders placed during weekends or on public holidays will be processed on the next available business day. When your order ships, you will receive a shipping confirmation email containing a tracking number.
Shipping Costs and Free Shipping Threshold
For shipments within the United States, Frost Buddy offers free standard shipping on orders over $60. Orders below this amount will incur a shipping fee that is calculated and displayed to you during checkout.
Delivery Timeframes
- Domestic (U.S.) orders: Typically arrive within 3-7 business days after dispatch.
- International orders: Delivery times vary based on destination and customs processing. Expected delivery is between 7-21 business days after dispatch, although delays can occur.
Please note that these timelines are estimates and not guaranteed, as factors such as carrier delays, weather conditions, and customs processing are beyond Frost Buddy’s control.
Tracking Information
Tracking numbers are sent to the email address provided with your order. It may take 24-48 hours after shipping for tracking information to appear. If you notice no updates for an extended period, please contact Frost Buddy support at chadward39945@outlook.com, and we will investigate with the carrier on your behalf.
International Shipments and Customs
International orders may be subject to customs duties, taxes, or import fees required by your country. These charges are the responsibility of the recipient and are not included in the shipping cost at checkout. If a shipment is refused due to customs fees, carriers may destroy or return the parcel, and the original shipping fee will not be refunded.
Address Accuracy and Returned Shipments
Before completing your purchase, please carefully verify the shipping address entered. Frost Buddy is not responsible for shipments returned or delayed due to incorrect addresses or unclaimed deliveries. In such cases, we will contact you to arrange reshipping, which may incur additional charges.
Lost or Damaged Packages
If your order arrives damaged, retain all original packaging and notify Frost Buddy support within 7 days with photographic evidence. For parcels marked as delivered but not received, please first contact the carrier to file a claim. Frost Buddy will offer assistance wherever possible. Please be aware that the risk of loss passes to you upon delivery to the address provided.