Terms of Service

Acceptance of Terms

By browsing Frost Buddy’s website and placing an order, you agree to these Terms of Service. If you do not accept these terms, please do not use our site or place orders.

Ordering Process

Your order constitutes an offer to purchase from Frost Buddy. We reserve the right to decline or cancel any order in cases such as item unavailability, pricing errors, or suspicion of fraudulent activity.

If we cancel an order after payment, you will receive a full refund.
Order confirmation does not signify final acceptance; only shipment confirms acceptance.
Product availability is not guaranteed until your order is accepted and processed.

Out of Stock and Alternatives

If an item you ordered becomes unavailable, Frost Buddy will contact you with these options:

Wait for the item to be restocked.
Select a comparable substitute product.
Cancel the order for a full refund.

Pricing and Availability

Prices displayed on frostniuday.com are subject to change without notice. Limited-edition products and seasonal releases can sell out rapidly; please order promptly to secure your item.

Warranty Coverage

All drinkware products sold by Frost Buddy come with a 1-year limited warranty against manufacturing defects. Covered defects include failures such as lid malfunctions, seal leaks, or loss of insulation during normal use.

This warranty does not cover:

Normal wear and tear
Cosmetic damage including scratches or dents from drops
Damage caused by misuse or using the product outside intended purposes (e.g., placing in stovetops or microwaves)
Damage from improper washing or care

Warranty claims require a valid receipt or order number and will be resolved through replacement parts or products—not refunds.

Your Responsibilities

Provide accurate shipping and contact information. Frost Buddy is not liable for orders shipped to incorrect addresses supplied by the customer. Additional shipping fees may apply for reshipments.
Follow all care instructions included with your product to maintain warranty validity.

Intellectual Property

All content on Frost Buddy’s website—including text, images, logos, and design elements—is owned by Frost Buddy or its licensors. Use of site content for reproduction or commercial purposes requires our written permission.

Limitation of Liability

To the fullest extent allowed by law, Frost Buddy is not liable for indirect, incidental, or consequential damages resulting from your use of the website or purchase of products.

The maximum liability for any order will not exceed the amount paid for that order.